Here are 4 Benefits of Using a Voicemail-To-Email Service for Your Business:
1. Improved Efficiency
Email takes up a surprising amount of time for the typical worker in the United States and Canada. In fact, most employees devote more than four hours of their day to dealing with email messages. During the course of a typical day, that means that they are addressing email-related issues for more than half of the day. Converting voicemail messages to email makes it fast and easy for employees to access their messages since they are most likely already logged into their email account. Some services even send text messages to employees when they receive a new voicemail.
In traditional offices, voicemail messages come in through the phone system. When a message is waiting, a light on the phone activates. Even if employees are sitting at their desks, they may not notice the flashing light. Once they do, they still have to pick up their phone, call their voicemail box, input their pin number, and go through a range of different options before they can access the message that is waiting for them. When you compare that to opening an email message that contains the voicemail, it is easy to see that converting voicemail messages to email is a much more efficient option. Discover AnswerFirst services and enjoy the benefits they can offer.
2. Faster Response Times
Receiving your voicemail messages more quickly means that you can respond to them much faster as well. This can lead to a better experience for your customers and business contacts.
BT Business found that 85% of people who call a company and can’t get through won’t bother calling back. 75% of those people won’t even leave a voicemail message. That means that anyone who calls and leaves a voicemail is most likely extremely interested in using your services.
If it takes too long for you to respond to their voicemail message, however, they may not be nearly as excited about your business by the time you talk to them. Ideally, customers should receive a response to their voicemail messages in 15 minutes or less. Using a voicemail-to-email service alerts employees about new voicemail messages right away, allowing them to respond more quickly.
If you are in a meeting or doing something else, you may have to turn your phone off. That means that all of your calls are directed to voicemail if you don’t have a system in place where they get forwarded to an outside line. If any new voicemail messages come in during this time, you will instantly get an email. Even if you can’t call back right away, you may be able to reach out to the person who called through email to let them know that you got their message and that you will be returning their call a little bit later in the day.
3. Remote Access
Many traditional voicemail systems can only be accessed through the company’s phone system. When you have your voicemail messages sent to your email account, however, you can check them anywhere that you have access to the Internet. That means that you can check your messages through your computer, tablet, or smartphone.
If you are working remotely, this option is invaluable. Being able to access voicemail messages through email makes it easier for employees to stay connected. Last-minute changes or other urgent issues can quickly be dealt with when employees are notified that they have a voicemail message through their email accounts, even when they are away from the office.
4. An Easier Way to Store Messages
From a record-keeping standpoint, converting voicemail messages into emails is extremely useful. The files can be easily downloaded and saved to a computer or mobile device. Whether you want to store the messages for your own personal records or are required to keep detailed archives because of the business that you are in, voicemail-to-email makes it much easier to maintain accurate records.
Typically, when a message comes in, the file name will not only include the date and time of the call but also information about the caller. Having detailed filenames like this makes it a lot easier to filter messages or sort your data. Most voicemail recordings are relatively small in size, rarely exceeding several megabytes. You can even store your messages in a cloud-based storage system like DropBox.